Lost Items Policies

What We Cover

Packages presumed to be lost
An item is considered “lost” if it is never reported as “delivered,” and if 7 days have passed since the last tracking status update for domestic shipments, and 20 days for international shipments, including Canada. DieselOrings must be contacted within 30 days of the last tracking update.

Elapsed estimated delivery date
DieselOrings will consider a package “lost” if 48 hours have passed since the last estimated delivery date provided by the carrier, and no delivery or update to status has been made. DieselOrings must be contacted within 30 days of the last tracking update. 

Only part of an order was delivered
If a single order is shipped in multiple packages and any package(s) does not arrive, DieselOrings will consider the undelivered package(s) “lost.” DieselOrings must be contacted within 30 days of the last tracking update (“delivery date”). 

If a single order of multiple items is shipped in one package, but only part of the order arrived and there is no evidence of tampering, DieselOrings will not consider the package “lost.” Please contact us to resolve the issue. 

What We Don’t Cover

Invalid address, delivery barriers, or packages marked “return to sender”
DieselOrings will not consider a package “lost” if a shipping carrier is unable to deliver a package due to an invalid or undeliverable address, an unexpected delivery barrier, or if the customer refuses a delivery. In these instances, the carrier may return the package to the us(“return to sender”) to be reused or resold. Customers should contact us to resolve their issue. 

If the package is misplaced by the carrier while in transit back to the retailer, and no tracking update is issued for 7 days, DieselOrings will consider the package “lost.” A claim must be filed within 30 days of the last tracking update. 

Input wrong address
DieselOrings will not consider a package “lost” if the customer entered the wrong address at the time of purchase. If the package has not yet shipped, customers should contact us to remedy the incorrect address. If the package has already shipped, customers should reach out to the shipping carrier to divert the package to the correct address.

Order marked “pre-shipment” “label created” or “shipment information received” 
DieselOrings will not consider a package “lost” if it is marked “pre-shipment,” “label created,” or “shipment information received,” as these orders are still unfulfilled and the package has not yet shipped.  Customers should contact the us to resolve their issue.

Orders stuck in customs
DieselOrings will not consider a package “lost” if the order is stuck in customs for any reason, including incomplete paperwork, unpaid taxes or fees, or prohibited items. Please contact your local customs agency with questions. 

Stolen* items are not covered by insurance

Delivered but missing package
DieselOrings will consider a package “stolen*” if the package is marked “delivered” but the customer did not receive it.  DieselOrings must be contacted within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the package may be found on the premises or has been marked “delivered” prematurely by the carrier. DieselOrings will attempt to recover the package by working with the shipping carrier and is not guaranteed to be recovered.

Delivered to wrong address
DieselOrings will consider a package “stolen*” if the customer provided the correct address at checkout, but the shipping carrier delivered it to the wrong address. DieselOrings must be contacted within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the neighbor may hand over the misdelivered package.  DieselOrings will attempt to recover the package by working with the shipping carrier and is not guaranteed to be recovered.

Damaged Items Policies

Damaged Items 
DieselOrings will consider an item “damaged” if it is unusable. DieselOrings requires evidence of the damaged item (photos, videos, etc.) as part of the claims filing process. DieselOrings must be contacted on damaged orders within 30 days of the delivery date. 

Unless the indicated otherwise, the customer does not need to return a damaged or broken item to us. The customer should follow their city ordinances to dispose of any broken items (i.e. shattered glass) properly.

Miscellaneous Policies

Expedited shipping
DieselOrings does not cover shipping carrier delays or lateness on expedited shipping (e.g. overnight, next day, or two- or three-day delivery). For example: If you purchased two-day shipping and your order is delivered (undamaged) any time after the second day, DieselOring’s policy does not apply. For questions or concerns, contact the shipping carrier responsible for the delivery, as their policies may support a refund.

Custom items
DieselOrings reserves the right to provide a refund for complex or sensitive custom orders in the interest of shopper privacy and order accuracy.

Out of stock items
DieselOrings reserves the right to refund items that are listed as out of stock. 

DieselOrings LLC
8341 County Road T.7
Weldona, CO 80653
1-970-368-4455
Email: orders@dieselorings.com