FAQ
Frequently Asked Questions

If you are experiencing difficulty viewing any of these web pages with Internet Explorer 8.
From the IE9 browser, apply the following changes to your browser settings which will allow the applications to operate correctly:
 
From your browser menu select Tools, Compatibility View Settings and check the box next to: "Display all websites in Compatibility View". Apply changes and close Tools menu. 
 
Why can't I logon to my account? When I try, the page keeps telling me that the page has expired and to logon again.
This is most likely due to the Security settings on your browser (IE, Firefox, etc.) and you are blocking cookies from this site. We use a cookie to allow the website to know who you are and allow us to communicate with your computer. This way, only you can access your personal account settings. You will need to go to your Privacy Settings (normally located under your TOOLS menu) and add *.dieselorings.com to your allowed sites or simply lower the security setting for your browser.
 
Internet Explorer example:
From the Tools menu -> Select Internet Options -> Select the Security Tab -> Click on Trusted Sites -> If you currently view this site, http://www.dieselorings.com will be displayed in the ADDwindow -> make sure that the Require Server Verification box is un-checked and click the ADD button.
 
Firefox example:
From the Tools menu -> Select Options -> Click the Security button ->If the Cookies section has the Accept cookies from sites un-checked, check that box OR click the Exceptions box -> Once in the Exceptions - Cookies screen type in http://www.dieselorings.com and click the Allow button.

I don't have a PayPal account but I don't want to wait in line at the Post Office buy a Money Order and then wait for it to be sent to you.
PayPal no longer requires a purchaser to sign-up for an account to use the services. PayPal is one of the largest online credit transaction sites on the internet and is in the business of keeping your financial data safe. All financial transactions are preformed through a secure website, employing the latest encryption standards. Paying with a credit card through PayPal is safer than most online vendors that use their own secure payment forms. With PayPal, DieselOrings.com never sees or has access to your credit card information.
When you enter the PayPal payment screen, look for the section on the left side of the screen about not having an account and click on the small blue continue link.

I clicked on the "PayPal Buy Now" button on my e-mailed confirmation but the PayPal screen that I am taken to does not have any information about my purchase
Many of the e-mail clients will not properly pass the sales information correctly to PayPal. The best thing to do is to logon to your accout at www.DieselOrings.com with the username and password that you setup when you registered, go to My Account, select the Orders button and then click on the order number. You will be presented with your Order Confirmation page where you can click on the PayPal Buy Now button and complete your order payment through PayPal.

How do I pay with PayPal after I place my order.
Look for the "Buy Now" button on your order confirmation page.
As you go through the checkout procedure you will be presented with a payment screen that has a drop-down menu that allows you to choose PayPal or USPS Money Order. If you picked PayPal, there will be a PayPal Buy Now button on your Order Confirmation page. Click on the PayPal button and you will be directed to PayPal's secure payment page that will show the DieselOrings logo at the top along with your order number. Once you fill out your credit card information and complete the payment process, you will be redirected back to DieselOrings.com to a page that acknowledges your payment. You can continue to browse our website or log off.
If you missed the payment button and exited the website, come back to www.DieselOrings.com, logon with the username and password that you setup when registering, go to My Account, select the Orders button and then click on the order number. You will be presented with your Order Confirmation page where you can click on the PayPal Buy Now button and complete your order. 

Can I make a telephone order and pay by Credit Card?
The short answer is no. The only means we have of accepting credit cards for purchases is through PayPal. It would be against PayPal's policy along with being unethical for us to take your credit card information over the telephone and entering that information into PayPal's payment screen acting as you. It would be much safer for you to continue the checkout procedure, click on the Buy Now button on your order confirmation page and enter your credit card information on PayPal's encrypted web page.

I want to send a Personal Check for my order but the only two options that I see are PayPal and USPS Money Order. How do I pay with a check?
We normally do not accept personal checks but if this is the only way you have to pay then choose the USPS Money Order choice on the payment page. Please note that if you send a Personal Check it may take as many as 11 business days to clear the bank before we ship your order. When we receive your check, we will send you an e-mail order status update from 'Waiting for Payment' to 'Processing your order'. Once your check clears our bank, we will ship your order and send you another status update via e-mail.